A- Hello, good morning. How can I help you?
B- Good morning. I want to make a complaint.
A- Oh, I´m so sorry. Can you tell me your name and your customer number?
B- Yes, (name) and 3004376.
A- Ok, (name) and 3004376. Can you tell me what´s wrong is?
B- I bought a green sweater but I recived a blue sweater.
A- Ok, can you tell me the order´s letter and number?
B- Yes, B04953.
A- Perfect. I´ll transfer your complaint to the shipping department.
