That presentation is about how to renting a car and it was expose by Luis, Fran and Analy.
The presentation has a correct vocabulary about the theme, they read a little bit and explains all the diapositives very clear.
The most intresting was how they can help when a classmate can´t continue.
Hello. This post is in collab with my classmater Fran. We´re going to do a conversation about a complaint and the client talks with the person in customer service to repair the product.
Fran: Magic Electrics, Fran speaking. How can I help you?
Carlos: Hello. My name´s Carlos. I have a complaint with an air conditioner
Fran: Oh, I do apologise. What´s the problem of the air conditioner?
Carlos: The cooling system doesn´t work.
Fran: Ok. Please, Can you tell me your order details?
Carlos: My customer number is ME357, the invoice number is 007865. The product has warranty.
Fran: I´m watching our recrods... Ok it´s perfect, i will to send a technician to repair the air conditioner as soon as possible
Carlos: Ok. Thanks
Fran: You´re welcome. Bye
Carlos: Bye.